Meet our team players
JOHN STEEN | VP OF OPERATIONS
Friends with the owner for over three decades, John officially joined Immediate Appliance in 2011 as an Operations Manager. With 35+ years of experience in the appliance repair and parts industries in New Jersey, John is a valued member of the company, where he applies his advanced knowledge of appliance parts and customer service expertise. Committed to learning and adapting to the constant evolution within the appliance industry, John frequently attends seminars and specialized training and networking events such as the ASTI Convention.
MATT THOLEN | DISPATCHING MANAGER
After working in the appliance sales department of Best Buy for two years, Matt joined the Immediate Appliance family in 2014, where he combined his 10+ years of experience in retail sales and customer service with the technical repair training he received here. Today, Matt is in charge of coordinating with our team of repair technicians, as well as managing all customer scheduling, technician routes and daily dispatching. He currently holds an A.A. in Digital Mass Media from Ocean County College.
ERICA RUSSELL | DIGITAL MEDIA MANAGER
Erica has been working with Immediate Appliance since she was 17, when she joined the company as a part-time customer service rep. She continued to work for the company while pursuing a college degree, eventually utilizing her expertise in digital communication and social media to transition into the role of Digital Media Manager, where she works closely with the owner on the company’s marketing campaigns, website development and social presence online. She holds a B.A. in Communication from Rutgers University, with a certificate of Specialization in Public Relations.
BEVERLY BRESSLER | CUSTOMER SERVICE REPRESENTATIVE
Beverly joined the Immediate Appliance team in 2017. At Immediate Appliance, she works on maintaining quality customer service, coordinating with our technicians and optimizing our organizational structure and systems.