So, your refrigerator isn’t running, or maybe your oven isn’t getting hot. It’s time to call to schedule appliance repair, but if you’re not used to working with a company, never called for service before or haven’t needed it in a long time, there are a few things you should know before picking up the phone to schedule service.
Below, here’s what you need to know about scheduling appliance repair service before you call!
1. Have you information ready:
Be prepared to describe the issue you’re having, as well as the make (i.e. brand) of the appliance, so the person handling your appointment can schedule the most qualified technician to look at your appliance.
2. Pricing is typically job-based:
While service calls (i.e. having a technician out to diagnose your issue) and some services (like a dryer vent cleaning) are flat rate, repair service rarely is. Because of the technical nature of the job, most service repairs vary unit by unit.
3. Be prepared to ask the right questions:
If you’re calling for your fridge, you may want to ask what you can do to preserve the food you have while you wait to receive service. Asking what may have caused the issue you’re having can also help you avoid having the same problem in the future. Also, don’t forget to ask about any special offers or discounts when booking your appointment!
4. Scheduling usually takes place in 3-4 hour blocks:
Due to the nature of appliance repair, in which a job may take longer or faster than expected based on the diagnosis, be prepared to sign up for a small service window when booking your appointment. While most companies will give a 6-8 hour window, Immediate Appliance works hard to stay true to its name by giving 3-4 hour windows (plus a courtesy call when the technician is dispatched, so you know he’s on the way) plus limited 2 hour emergency windows.